FrouFrou Patisserie

Frequently Asked Questions

Sizing

How big are your cakes?

The standard height of our cakes is 5.5”. Tall cakes are 8.5”.

We measure our cakes by the diameter of the sponge without including the coating. Standard 6” cakes typically work out to be 6.5” -7” as a final product. That way, you will never get an end piece with too little sponge and too much buttercream.

 

WHAT SIZE DO I NEED?

The first and most important decision to make is whether you want to serve coffee or dessert portions to your guests. That will determine the size of the cake you need. Here is a diagram to illustrate the portion sizes we use.

Dessert portion can be cut as a rectangle or a wedge slice. Wedge slice can be slim and tall, or you can cut a thicker wedge portion which is then sliced across the middle into two. Here are some examples of how to cut a standard 6” cake into 12 dessert portions.

The chart below explains the number of portions per size of a cake.

We have built some diagrams to give you a good idea of how big the final cake would be.


Pricing

What payment methods do you accept?

We are happy to accept bank transfer, PayPal or cash.

Can you offer me a discount?

The service we offer is unique, so we are unfortunately unable to price match other suppliers. Our cakes are priced according to the time and skill required to create them, as unfortunately both quality & time costs.

Do you require a deposit?

We require a 50% non-refundable Booking Fee to confirm a cake order and hold the date. The remaining 50% is due six weeks before the delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than six weeks in advance of the delivery date must be paid in full. The final balance specified on the invoice must be paid by the Buyer 6 weeks before the delivery date. Payment can be made earlier if you wish. 

How much will a wedding cake cost?

This will entirely depend on the design and size of each and every wedding cake. Two-tiered wedding cakes start from about £300.

 

What are your prices?

Our signature, mousse and kids cake prices can be found on the right hand side of our product pages under sizing and pricing.

If you are looking for a custom cake prices will always start at £200.

Delivery

Where do you deliver to?

We currently only deliver to Surrey postcodes and some surrounding areas (Refer to map below). Dependant on order size we may be able to supply your event outside of these areas. Please get in touch for more information.

Delivery costs?

For orders outside of our delivery area, we charge £1.5 per mile.

Can I come pick my cake up?

Yes, but we do advise that we personally deliver your cake, to ensure it arrives in perfect condition. We cannot be held responsible for cakes once they have left our possession.

If you do choose to pick up your cake…

  • Always carry your cake by the base of the box.
  • Put the cake box on a flat surface in your car.
  • Make sure it will not slide.
  • In hot weather - turn on air conditioning and keep out of direct sunlight. If possible, use boot cover. 
  • Drive carefully! 
When do you deliver?

We personally hand-deliver our cakes during the hours of 7 am-6 pm Tuesday to Sunday. Please contact us for a specific delivery time or a delivery time outside our usual hours.

We will always endeavour to deliver within the given time slot; however, unfortunately, delivery timings can not be guaranteed. 

What is your returns policy?

Booking Fees and full payments are non-refundable and non-transferable under any circumstances. This may or may not be due to loss of business arising from turning away other bookings on that date. 

In the unlikely event that your order arrives damaged, it is the customer’s responsibility to inspect the cake on arrival. Damages, after the cake is accepted by the buyer, are no longer the responsibility of Froufrou cakes.

How will my cake be packaged?

Every cake we make will be delivered gift wrapped in our luxury packaging.

Ordering

Is there a minimum order for cupcakes?

Minimum order is twenty-four cupcakes or four boxes unless ordered to accompany one of our cakes; then it is a minimum order of six cupcakes or one box. Cupcakes are sold in batches of six of the same flavour.

Can I change the colours of your signature cakes?

Absolutely! We will not change the decoration of the cake but happy to change colours to suit you. 

Do you provide cake stands?

Yes, we have a variety of cake stands available for hire. There will be a security deposit which is refunded to you after the stand is returned to us within 3 working days of hire (undamaged and in the same condition in which it was delivered).

Do you provide cake toppers?

Yes, please refer to our decor page. If you would like to use your own, we are more than happy to do so. We would require you to send it to us in advance so we can securely fit it to your cake.

Can I have different flavours in each tier?

Yes, we encourage giving people choice, so there is always something for everyone.

Vegan and Gluten free cakes?

Unfortunately, at this stage we do not provide cakes that are vegan or gluten free.

Do you cater for allergies?

We are very happy to discuss with you and advise on any dietary requirements or allergies. Trace elements are always a risk as everything is made on the same equipment in the same kitchen so we cannot absolutely guarantee that there won’t be trace elements in our products.

 

How far in advance do I need to order?

To give each cake the attention it deserves we will not take on more than we can handle. It is best to get in contact as soon as you can, so that we can book your cake in.

Storage

How long does a cake stay fresh and how should I store it?

The first and most important tip we can offer you is that when it comes to cakes, the fridge is not your friend. The fact is, refrigerating a cake actually makes it go stale faster.

 

The best thing to do is to keep it at room temperature. This means on the counter, away from heat, and out of direct sunlight. Once the event is over the rest of the cake can be stored in an airtight container for up to two days. If you do choose to refrigerate your cake, please remove it 30 minutes before serving to ensure soft sponge and creamy buttercream. 

Our cakes are delivered packaged if you're planning to eat it within 24 hours, that's all you really need to do. 
If you're thinking of holding your cake for longer than that, you can leave it in the box and wrap the box with plastic wrap, which will keep the cake from drying out for up to three days.

 

Ignore this advice for our mousse cakes. These should be kept in the fridge for no longer than 3days. 

 

Can I freeze my mousse cake?

Due to the nature of mousse cakes, we do not recommend freezing them as it may have adverse effects.